Articles and papers written by some of the industries top thought-leaders on business strategy and transformation.

Month: January 2021

Banks Get Personal

Banks Get Personal

By Amit Patel   /   January 25, 2021

As the global pandemic shows no sign of abating, banks around the world are beginning to realize that they’re in this for the long haul.  For many industries, especially banking, the timing seems right to introduce new digital technologies.  However, it shouldn’t be at the expense of the personal touch.  If anything, it’s an opportunity […]

Branch 2.0: How Branch Reinvent Post-Pandemic

Branch 2.0: How Branch Reinvent Post-Pandemic

By Amit Patel   /   January 18, 2021

As COVID-19 restrictions begin to ease around the country, banks are heading back to work, some with clear plans and others less so.   As offices and branches get back into action, albeit at a lower capacity, how can banks create a workplace that both empowers employees, and keeps them and the customers safe?  More importantly, […]

Out With Old Banking Models, In With The New

Out With Old Banking Models, In With The New

By Amit Patel   /   January 11, 2021

The COVID-19 pandemic has forced every single industry to make fast changes to their businesses.  Dine-in restaurants are offering take-out services, retailers have upped the game on curbside pick-up, and fitness clubs are providing virtual trainers and outdoor classes.  Beyond delivery and operational changes, businesses should be taking the longer view, using this time to […]

Banks Going All In On Digital; What We Can Learn

Banks Going All In On Digital; What We Can Learn

By Amit Patel   /   January 4, 2021

Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love.  Without the need for expensive retail store-fronts, easy-to-use mobile apps, and better offerings, it’s easy to see why the cell phone generation is abandoning old-style financial institutions for a better alternative.  And it’s […]


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