Articles and papers written by some of the industries top thought-leaders on business strategy and transformation.

Month: March 2021

The Human Machine Connection Can Save The Customer Experience

The Human Machine Connection Can Save The Customer Experience

By Amit Patel   /   March 15, 2021

As shelter-in-place orders rolled out across the globe, many companies were overwhelmed with customer phone calls.  But many of those calls involve time-consuming, repetitive processes that could easily be automated.  It simply doesn’t make financial sense to have hundreds of humans in contact centers answering customer phone calls or responding to online chats that could […]

How Drones Will Impact The Supply Chain Long Before They Deliver Pizza

How Drones Will Impact The Supply Chain Long Before They Deliver Pizza

By Amit Patel   /   March 8, 2021

Unmanned Aerial Vehicles (UAVs) – or drones – are being reported as the next big thing in-home delivery services but they are already being used extensively for surveying land, mining, farming, military applications, environmental work, research, and photography.  Today there are more than 1.7 million drones registered with the Federal Aviation Administration (FAA), over half […]

The Long Tail Impact Of Autonomous Driving

The Long Tail Impact Of Autonomous Driving

By Amit Patel   /   March 1, 2021

Developments in autonomous driving are moving at a rapid pace with expectations that cars will soon be able to handle the majority of the driving and complex situations, without human intervention.  What has yet to be developed extensively is full automation where there is no driver whatsoever.  Once this happens, transportation as we know it […]


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