A Chief of Staff is an integral part of the executive team. They lead transformation efforts by accelerating the CEO’s priorities and amplifying their voice. The best Chiefs of Staff complement the CEO’s skills, are aligned with organizational goals, and act as a strategic partner.
In this article, you will learn what a Chief of Staff does, the three archetypes of Chiefs of Staff, and what to look for in a Chief of Staff. Keep reading to learn how a Chief of Staff helps CEOs accelerate their strategic goals!
What Does A Chief Of Staff Do?
A Chief of Staff is a key player in the executive team. They may fit into a director level, Vice President, or Senior Vice President category of the executive team. They take the role as an ambassador of the CEO’s agenda. Ideally, your Chief of Staff should complement the CEO’s skills, filling in gaps and amplifying their leadership, as studied by Boston Consulting Group. In other words, they are a facilitator who translates the CEOs big picture ideas and overarching strategies into concrete plans.
A Chief of Staff’s job duties may include the following.
- Direct Daily Operations. One of the purposes of a Chief of Staff is to reduce the workload of the CEO. By directing daily operations, the Chief of Staff can delegate tasks and reduce the workload on the CEO’s plate.
- Resolve Employee Conflicts. An effective Chief of Staff directly communicates with their staff frequently. When employee unrest and conflict arise, they tackle the issue head on to prevent further complications or productivity losses.
- Curate Key Information. Additionally, a Chief of Staff might curate information for their CEO. They may pull information from different areas of the company to inform a major decision being made by the executive team or give insight into employee concerns.
- Acts as Strategic Advisor. Furthermore, a Chief of Staff is a strategic advisor for the CEO. Ideally, the Chief of Staff should have a similar background and a complementary skill set to fill in any gaps the CEO may have. According to the Leeds School of Business at the University of Colorado, 88% of Chiefs of Staff take an active role in strategic business planning. Through this strategic partnership, more sound decisions can be made for the organization.
- Supports CEO’s Objectives. According to Leeds School of Business, 52% of organizations that hired a Chief of Staff had the goal of giving support to their CEO. The Chief of Staff supports the CEO’s objectives by advising them on key decisions, mitigating employee conflicts, and amplifying goals.
Overall, the Chief of Staff role is a dynamic role that aids the CEO in focusing on business priorities and reaching organizational goals. Essentially, this role is a strategic partner that the CEO can turn to in times of turmoil and success. They’ll be your CEO’s right-hand partner who positively influences the company’s direction.
Three Archetypes Of A Chief Of Staff
There are three common archetypes that Chiefs of Staff can be categorized into. The approach the Chief of Staff takes depends on their background, the needs of the organization, and their relationship with the CEO.
The Harmonizer
If the Chief of Staff aligns with the harmonizer archetype, they are skilled at resolving conflicts. They connect and harmonize with senior leadership to create synergy. They align senior leadership on their goals and help their CEO stay focused on strategic priorities. The harmonizer is people-oriented and works towards goals through strong communication and teamwork.
The Strategic Advisor
If the Chief of Staff aligns with the strategic advisor archetype, they have a big picture mindset. They can see the CEO’s vision for the company and communicate it to their staff. According to Leeds School of Business, in 2020, 71% of Chiefs of Staff were strategy drivers. They also have decision-making experience that can be used to advise the executive team on key decisions.
The Amplifier
If the Chief of Staff aligns with the amplifier archetype, they are skilled at amplifying the ideas of others. Their ability to communicate ideas can transform the organization. Moreover, they may act as a proxy, extending the CEO’s impact internally and externally.
What To Look For In A Chief Of Staff
There are many qualities that make up a good Chief of Staff. However, this is not a “one size fits all” situation. The ideal Chief of Staff differs based on the industry, organizational needs, and CEO. With that being said, there are a few universal characteristics that can be found in high-performing Chiefs of Staff.
- Complements CEOs Strengths. Perhaps the biggest thing to look for in a Chief of Staff is one who complements the CEOs strengths. Having different key strengths will allow the organization to get the most benefit from adding a Chief of Staff.
- Understands Strategic Goals. Another quality to look for in your Chief of Staff is an understanding of strategic goals. Being able to quickly interpret the company’s strategic goals and understand how to implement them will help the organization do well.
- Has Ambitious Goals. The best Chiefs of Staff are full of ambition. They are motivated to succeed, and therefore will be motivated to help the company succeed.
In addition to these characteristics, it’s beneficial to hire internally. A current employee will already understand organizational goals, be motivated to build the company, and have a relationship with the CEO.
Setting Your Chief of Staff Up For Success
While hiring a Chief of Staff is a good start, it’s not enough to transform the path of your organization. To get the results you want from hiring a Chief of Staff, you must set them up for success. Read on to learn how.
- Get Buy-In From Senior Leadership. Before announcing that a Chief of Staff will be joining your company, it’s important to get buy-in from senior leadership. Inform them that you will be hiring a Chief of Staff and explain the benefits that the company will gain from this. Additionally, share a little about the incoming Chief of Staff, such as their accolades, past roles, and ideas for the company.
- Set Clear Expectations. Clear expectations should be set both for your staff, and for your Chief of Staff. Your staff should know that the Chief of Staff is your proxy, and should be treated with the same respect the CEO is treated with. Your Chief of Staff is going to be a high-performing individual, and they’ll benefit the most from having clear expectations set, including job responsibilities, career trajectory, and working hours.
- Discuss Career Goals. Along with that, in the beginning days of their partnership and throughout their relationship, the CEO should discuss the Chief of Staff’s career goals. Since ambition is a key quality in successful Chiefs of Staff, it’s likely that your Chief of Staff will look at this role as a jumping off point, and that’s ok. Communicate up front about potential career opportunities to form a lasting relationship with your new Chief of Staff.
By using these strategies, you’ll prepare your team for working with the new Chief of Staff as well as prepare your Chief of Staff for performing successfully in their new role.
Adding a Chief of Staff to your organization is a highly effective way to amplify the CEO’s voice, drive strategic goals, and build up an organization. Are you interested in adding a Chief of Staff to your executive team? Contact Mythos Group to learn how to effectively at a Chief of Staff to your organization!







