Artificial Intelligence (AI) in some form has been around us for decades. Already, AI is in many cars, is part of manufacturing, the medical field, finance, mobility, and more. AI is not going away and for that matter, neither are pandemics like COVID-19, which is why leaders need to think about their business will beRead more
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As the global pandemic shows no sign of abating, banks around the world are beginning to realize that they’re in this for the long haul. For many industries, especially banking, the timing seems right to introduce new digital technologies. However, it shouldn’t be at the expense of the personal touch. If anything, it’s an opportunityRead more
Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love. Without the need for expensive retail store-fronts, easy-to-use mobile apps, and better offerings, it’s easy to see why the cell phone generation is abandoning old-style financial institutions for a better alternative. And it’sRead more
As COVID-19 restrictions begin to ease around the country, banks are heading back to work, some with clear plans and others less so. As offices and branches get back into action, albeit at a lower capacity, how can banks create a workplace that both empowers employees, and keeps them and the customers safe? More importantly,Read more
The COVID-19 pandemic has forced every single industry to make fast changes to their businesses. Dine-in restaurants are offering take-out services, retailers have upped the game on curbside pick-up, and fitness clubs are providing virtual trainers and outdoor classes. Beyond delivery and operational changes, businesses should be taking the longer view, using this time toRead more
Organizations around the world are struggling with market uncertainty, economic disruption, organizational change, political uncertainty, and now a global pandemic. To survive, organizations have no choice but to transform, lest they fall behind and become extinct. It is almost inconceivable that billion dollar businesses such as Border’s Books, Blockbuster Video, Circuit City, and Radio ShackRead more
The demand for deep, sustainable change in organizations is being driven hard by forces coming from all directions… and it’s only going to get worse. Today’s organizations have no choice but to transform, innovate, and find new ways to enhance profitability if they’re to stave off competition, keep shareholders happy, and do it faster withRead more
With so much in the world-changing daily – our work, economics, education, shopping, travel, socializing, consumer behavior – it may be difficult to understand why I’m suggesting that now might be the perfect time to make yet another change. Many companies were caught off-guard when the pandemic hit, unprepared for the violent disruption it wouldRead more
In my last post, I wrote about the reasons why people within organizations are unwilling to change, but what’s missing from this picture is an understanding of how to overcome their resistance to change. Changing hearts and minds while implementing a successful transformational change within an organization can be a long journey but with theRead more
As we head into the seventh month of our new reality – longer in some countries – many organizations are still struggling to cope with the rapidly changing business environment. Meanwhile, other organizations have been quick to adapt, innovate, and embrace the new way of doing business. Why is that? Whether it’s a forced changeRead more